Yesterday, I received an email requesting the submission of some information. This was a request for information that I'm supposed to submit annually. So there was nothing wrong with the fact that I was being asked but it was the way that I was asked that really irked me. I've been a member in good standing of this organization for 8 years. I have always supplied this particular information in a timely manner without being asked. Not to mention, that I have never missed even one weekly reporting submission in the past 8 years. And yet, I felt like none of that mattered when the email read something like this, "Pursuant
to Clause 5e of your agreement with XYZ Corp., date on March
28, 2006, may we please have a statement of blah, blah, blah." Really? You felt it necessary to cite chapter and verse to me regarding this?
Ever since I received this email, I've been thinking about how it's all in how you ask. In this case, they got their desired result. I sent the information today with a very curt "see attached" response. They don't know that I'm irked about the whole thing. So I guess for them it's all good. And I can argue that I need to be in control of my thoughts and reactions, so it's my problem, not theirs, that I'm irked. But, my take away from this is that I need to be conscious of how I ask for things in both my business life and my personal life.
I would have felt and responded completely differently if the email had read something more like, "We haven't received your annual submission of of blah, blah, blah. Perhaps it's an oversight since we've always received it in past years. Please submit this at your earliest convenience. Thank you for being a valuable member of XYZ." I probably would have even been apologetic for being late with the information.
Ok, maybe it's just that I'm from the school of "You catch more flies with honey than you do with vinegar." But it doesn't
cost anything and really doesn't take any more time to be considerate
in our communications with vendors, customers, employees and even
family. Why risk upsetting someone or allowing them to read more into a
request then you intended? Why not show some courtesy and let them know that you value the relationship? When asking someone for something, even something that they should have already sent to you, give them credit for what they've done in the past and ask nicely.
So leave a comment and let me know what you think! Just kidding! What I meant to say was, thank you for reading this post. I really appreciate it and I'd love to know what you think.